Why we’re different

More than 70 years Combined Industry Experience at the Frontline of your Facility.

Experience

In business since 1990, and still owned and operated by the original founders of the company, Seven One Seven Parking has over 2,500 employees and manages over 200 sites nationwide. Upper management staff have more than 70 years combined industry experience at every level of valet parking, hospitality and transportation services.

It is our thorough understanding of the needs and requirements of every facility, and our extensive experience with every facet of hospitality parking and transportation that has firmly placed us at the forefront of our industry.

Experience becomes critical when designing and managing a parking or transportation plan that works from day one. A well-run hospitality parking program will dramatically reduce the cost and liability associated with accidents, theft and damage; eliminate staffing headaches, insurance costs or claims, and alleviate traffic congestion while increasing safety levels.

Our extensive experience in the management of parking facilities, from multi-story parking garages to self-pay surface lots, will help maximize revenue and minimize costs, while increasing customer satisfaction and improving the image of your facility. Finally, with our guidance in the design, development and construction of your parking facility, you can turn nominal revenue-generating operations and traditional cost centers into profit centers.

Our Expertise, Your Bottom Line

Tailored Solutions

We’ve provided services to facilities parking 200 cars a week, to over 5,000 cars per week. We’ve managed parking lots with 75 parking spaces to garages that have over 1,000 parking spaces. We’ve provided everything from golf cart transportation, to shuttle transport for facilities that employ over 10,000 employees, 24 hours per day.

We understand that a one-size-fits-all program simply will not do for your facility, or any other. This is why we screen, train and handpick the hospitality team that will work on the frontline of your facility. It is also the reason why we never implement a “cookie-cutter” parking, transportation or hospitality plan. The plans we create are as individual in character and design as each of the facilities we serve.

A Superior Hospitality Team

At Seven One Seven Parking, we believe that people are not born professionals, they are trained. We understand that, as a service-oriented business, our employees contribute to the success and reputation of the properties we serve.

The goal of every Seven One Seven Parking employee is to promote a professional, engaging atmosphere, creating trust and peace of mind from the moment visitors and staff arrive on your property, until the moment they leave.

At the core of professionalism is integrity. Our hospitality team adheres to an uncompromising code of ethics. Emphasizing honesty, sincerity and reliability, we earn the trust of our clients and their patrons every day. You can rest assured that your guests are receiving the treatment they deserve.

Unique Management Style

Our unique management style and approach to hospitality is what sets us apart from many of our competitors. Rather than talk about quality, we live by it. Excellence starts at the top; we strive for superior performance from senior staff, to managers, to every employee on-site at your facility. Our complete staff training program begins with a few simple standards of professionalism and courtesy that all employees adhere to, whether they are assisting with your front door needs, concierge, parking or customer transportation.

– Uniform appearance and grooming standards

– Specific arrival greeting

– Specific departure greeting

– Speak clearly, smile, and maintain eye contact

Your parking and hospitality team is the first and last impression many of your visitors will experience. At Seven One Seven Parking, we ensure that every patron’s experience is a positive one by hiring the best employees and providing a training program that prepares them to perform professionally and efficiently at every level. No other parking or hospitality company trains and assesses job performance more than Seven One Seven Parking. We believe it is imperative that our hospitality team members, team leaders and front line managers understand how every decision they make contributes to the strength and growth of our company and the reputation of the properties we serve.

Seven One Seven At Your Service

Our twenty-four years of experience providing over-the-top customer service at some of the most recognized properties nationwide is assembled into a unique management-training program designed to create the best hospitality managers in the industry.All of our employees attend the Seven One Seven At Your Service™ Hospitality Training Program, and must successfully complete the curriculum before serving at your facility. Your parking management hospitality team will also participate in corporate classroom and on-site training to ensure that our teams meet the standards of your facility, and to help us continually upgrade our services at your property.

We train our employees to conduct themselves with an intuitive and heightened awareness to the special needs of customer service, traffic control, visitor traffic flow and your facility’s goals. As part of Seven One Seven At Your Service™, our commitment to training and development, we prepare our employees to perform professionally and efficiently with an unmatched level of service at each facility.

MORE ABOUT OUR HOSPITALITY TRAINING PROGRAM

Quality Control

We carefully assess our performance to make necessary improvements and ensure that our clients are receiving ideal service. With the constant need for quality services in the hospitality industry, we expect nothing but the best from our team, so we undertake stringent, on-going training programs.

We also continually measure quality performance by our staff with varying methods, including frequent management visits, Secret Shopper visits, Comment Cards provided by patrons and regular employee performance reviews and evaluations.

Creating a national standard of training is just the beginning. Communication also plays a key role in helping Seven One Seven Parking stand out from our competitors. Managers are available twenty-four hours a day, seven days a week, to answer questions, resolve problems and make decisions on the spot.

These progressive techniques consistently result in higher guest satisfaction scores. This management-driven system is what makes us different, and why more businesses are turning to us for parking, transportation and hospitality services.

Ask Us About Our Surface Lot Management Services

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