When your guests require something extra, dinner reservations, reservations at the spa, suggesting the best places to shop for example the concierge is there to assist them.
The concierge can be one of the most valuable assets your facility has to offer, and many times they are the first person they encounter upon entering the hotel. They are there to help make your guests’ stay memorable. From handling messages, making reservations at popular restaurants, to obtaining tickets to the hottest new show in town, the concierge can make your guests’ experience that much more special.